#Dazzle dc100 capture device install#
#Dazzle dc100 capture device registration#
#Dazzle dc100 capture device windows 10#
#Dazzle dc100 capture device windows#

Recent Windows updates introduced a problem with Dazzle imports, most often described as shaky or trembling preview, distorted audio and frames drop, that is why new Pinnacle Studio for Dazzle has been released and it includes new Dazzle driver. Please do not hesitate to contact us with any further questions.

#Dazzle dc100 capture device install#

Now temporarily disable virus protection software then download and re-install Pinnacle Studio for Dazzle(PSD) using the install file given in link below:Īnd kindly make sure the latest graphics driver is installed. NOTE: Make sure that 'Remove video capture driver entries' option is checked.

#Dazzle dc100 capture device registration#

Run again and choose User Registration and activation data and hit clean. You can show hidden files and folders by going to Control Panel >Appearance > Folder Options then View tab. Note: If you cannot browse above location, you need to enable the option to Show hidden files and folders. Delete the Pinnacle folder respectively under the path below :

Uninstall Pinnacle Studio for Dazzle including Install Manager using Windows Control Panel > Programs and Features Please perform the below given clean reinstallation step and let me know. My guess is, he will advise me a complete system restore of my OS: So I followed his steps and replied that the issue is the same and even attached a proof video into the email.

#Dazzle dc100 capture device windows 10#

With every reply I write in big letters, that the issue is since and only with Windows 10 Version 2004/20H2 and also other users are affected. So even if his now aware that the device and driver is properly installed, everything is up to date (also GPU driver) and that Pinnacle Studio is NOT installed on my system, he advised me to clean my system for old Pinnacle software, check if GPU is up to date and fresh install the software. I appreciate your patience and understanding. Send the file as an attachment on your reply. Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access (you may delete the file once you have attached it to support case and submitted the case). While viewing the System Summary node go to File then Save (Please do not use Export). The Windows key is located between the Ctrl and Alt keys. To generate the MSINFO32 report, please do the following: Please send the resulting file to us by attaching it on your reply. NOTE: You'll know it's done when the Audit button at the upper left portion turned from red to grey.Ĭlick on File > Save and proceed to save the. Wait for a few minutes for the audit program to completely scan your system. Once the WinAudit.exe file was successfully downloaded, please follow these steps: In order to properly assess the circumstances at hand, I require a copy of your MSINFO32 report and a WinAudit report from your Windows OS. Thank you for contacting Corel Technical Support.

Mine is black, glossy, silver star and green front LED when it is connected with the PC.Īt the moment, I expect reply with 'please reinstall driver, use latest version, try other system' and so on, but I hope it gets escalated to the right department. Maybe there is coherence between the issue and Dazzle revision. Some have a glowing star, some have dull black surface, some have a green front LED. I know why he asking, because they are multiple revision of the Dazzle. Meanwhile, I got asnwer from Corel, asking for product photos of my Dazzle. I mean, they still sell the Dazzle as 'Windows 10' compatible product. It's the only chance to escalate the problem. They never seem to give a direct answer as to what to do.( Level 1 support mostly is a joke in any branch, since they do only the basic support, most of them know less then you do and don't have the hardware onsite to replicate the issue.īut to be fair, most generated tickets are a joke as well and they only sort out 'usage errors' like 'where can I find the tool to capture videos' etc. Maybe it's best and safe to go and stay at 1809 LTSC.ĭid anyone contact Corel? Yes, build 19042.630 20H2 is currently installed both on my laptop and Desktop.Ĭorel support is an absolute joke if you ask me. The Dazzle on the other hand is recording audio on lower level and the audio is fine. They work fine on 2004/20H2, but when audio is clipping over 0dB (happens a lot on my VHS tapes), the audio gets distorted (peaks cut off). Meanwhile, I tried the Hauppauge USB-Live2 and Elgato Video Capture. I have noticed in device-manager, the audio device of the dazzle is reported as 'Dazzle DVC100 Audio Device' (2004/20H2), but in =<1909 as 'DVC100' with the same latest driver 1.08. My Dazzle DVC100 always work fine with Windows 7/8/10 =<1909 until I installed 2004 and also get Inserted Frames with choppy videoplayback and distorted audio. One question: Do you use Windows 10 Version 2004 / 20H2? (if unsure, check with winver) Is DirectShow broken? Is it the driver? Is it VirtualDub? Windows? I am having the same issue, but never was able to find ANY information.